Connect your social accounts

Connect your social accounts so Convia Pro can publish your posts automatically. You manage every connection on the Social Channels page, where you can also add a channel offline, set default publishing settings for each account, and reconnect an account when its access lapses.

Supported platforms

Convia publishes to eight platforms. Some support only certain account types, so check yours before you sign in:

Every platform connects without an approval step. Which platforms you can connect, and how many accounts, depends on your plan:

• A platform your plan doesn't include shows (Upgrade required) in the platform list.
• On plans with one account per platform, a platform you've already connected shows (Upgrade to add more).
• At your plan's connected-account limit, Convia says so. Upgrade, or disconnect an account, to connect another. Offline channels don't count toward the limit.

To see what each platform supports, such as tagging, first comments and importing existing posts, expand Supported Account Types & Features on the Social Channels page. Convia doesn't connect to platforms outside this list, such as Pinterest.

Open Social Channels

Open the launcher (the button with your workspace name at the bottom left) and choose Social Channels under Show. Owners and managers connect, disconnect and remove accounts. If your plan includes the Client Portal, you can also let clients connect their own channels from their portal; see Client Portal.

Add and connect an account

1. On Social Channels, click Add Account.
2. Choose the Platform.
3. Click Add and connect. The Handle field is optional here, because connecting fills in the real account details.
4. Sign in to the platform with the account you want to publish from, and allow every permission it asks for.
5. You return to Social Channels, where the new card shows Active.

If you connect an account from the Get ready to publish milestone on your Dashboard, Convia brings you back to that step afterwards. See Quickstart.

Connect Bluesky

Bluesky doesn't use a redirect sign-in.

1. In your Bluesky settings, create an app password.
2. In Convia, click Add Account, choose Bluesky and click Add and connect.
3. Enter your Bluesky handle and the app password.

The connection keeps working until you revoke that app password in Bluesky. If you do, Convia asks you to enter a new one.

Add a channel offline

Add a channel with just its handle when you want to plan before connecting, or when you don't have the login yet.

1. Click Add Account and choose the Platform.
2. Enter the Handle.
3. Click Add offline.

You can draft posts for an offline channel and record posts you published yourself with Mark as Published, but you can't schedule to it: the Schedule button prompts you to connect first. When you're ready, click Connect to account on its card and sign in as that same handle, which Convia checks. Connecting upgrades the same channel rather than creating a second one, and everything already attached to it comes along.

Account states

Each card shows its state and the next step:

Reconnect an account

Sign in with the same account the card belongs to. If you sign in with a different one, the card and its posts stay exactly as they were, and Convia tells you which account to use.

• Reconnecting a Facebook Page or an Instagram account keeps the card on that same Page or account.
• Any admin of a LinkedIn company page can reconnect it.
• To publish from a second account on the same platform, connect it as its own account, if your plan allows more than one per platform.

Disconnect or remove an account

• Disconnect turns a connected account back into an offline one. It stays in your list, so you can keep drafting or reconnect later. Posts that were scheduled to it go back to draft.
• Remove deletes an offline account. Your drafts are kept, just no longer linked to an account.

Default publishing settings

On Instagram, TikTok and YouTube cards, expand Default publishing settings, choose what new posts for that account start with, and click Save defaults. Existing drafts and scheduled posts keep their own values, and posts your automations create start from these defaults too.

Posting times aren't set per account. Your posting window and default posting times live in Settings → Publishing and belong to the workspace, so disconnecting and reconnecting a channel never loses them. See Calendar & scheduling.

More actions on a card

The card's menu also offers these, where they apply:

• Add existing post brings in posts you published directly on YouTube, Facebook, TikTok, Instagram, Threads, Bluesky or a LinkedIn company page, so their performance shows in Analytics.
• Enable analytics reconnects the account with analytics access, without removing and re-adding it.
• Allow changing videos, on YouTube channels in the preview, lets Convia change the publish time of videos it uploaded. Google shows a notice that this permission isn't verified yet, which you can continue past from Advanced. See YouTube publishing.

Common connection problems

• Wrong account type. Facebook connects a Page, Instagram and Threads need a professional account, and TikTok needs a creator or business account.
• Signed in as someone else. Make sure you're signed in to the correct account on the platform before you connect.
• Missing permissions. Allow everything the platform asks for. If a platform refuses a permission, Convia remembers and stops asking you to reconnect for it.
• LinkedIn company pages need admin access to the page.
• First comments sometimes need an updated connection. The composer's First Comment card says so, and reconnecting the account fixes it.

For more fixes, see Troubleshooting.

Related

• Publishing to each platform: formats, limits and what each platform accepts.
• Calendar & scheduling: posting windows, default posting times and the calendar.
• YouTube publishing: Finish on YouTube and working in YouTube Studio.
• Troubleshooting: fixes for connection, publishing and analytics problems.